Frequently Asked Questions

Sessions can be booked on our online booking system via credit card, or email info@kovspa.ca to book and pay via e-transfer. Gift certificates can be purchased in any denomination. Please send us an email at info@kovspa.ca

The thermal cycle can be enjoyed in rain or fog; in fact, it makes it extra magical! However, if your thermal session is cancelled due to unsafe weather conditions (at owner’s discretion), then you will be able to rebook for another time or be issued a credit to use for a future booking.

The cold will range between 50-60 degrees Fahrenheit. The hot tubs and sauna will be between 90-104 degrees Fahrenheit, depending on the season.

The KŌV experience can be enjoyed by guests 12 years of age and older IF accompanied by a parent or guardian. This applies to private bookings only. Social Wednesdays and other group events are designed for adults ages 18 and up only.

We love our pets too, but KŌV is not the place to bring your pet (regardless of size or temperament). Pets are not permitted on site.

We have ample parking in the driveway, as well as overflow parking directly across the lane from the end of the driveway if necessary. PLEASE DO NOT PARK AT THE BOTTOM OF THE HILL BY THE BOAT LAUNCH. Our boat launch is home to a working fishery, and they require that space for parking, loading and unloading.

Please follow the path from the parking area to the Lounge to register and prepare for your visit. You will be greeted there. Please do not arrive any earlier than 10-15 minutes prior to your booked time slot as we need time to say goodbye to our previous guests and to clean and prepare for your visit.

We understand that sometimes things happen that force you to change your plans and we will try to work with you to find a solution. However, we do have a 14-day cancellation policy. ​ Cancel outside of those 14 days and reschedule at no extra cost. If a refund is requested outside of the 14 days, there will be a $25 payment processing/cancellation fee. ​ Cancel within the 14 days and we will do our best to refund or rebook you if we have someone else to fill your original booking. In that case, you will only incur a $25 payment processing/cancellation fee. If there is not someone waiting to take that time slot, we apologize but you will be charged 100% of the session fee. ​ Please understand it takes great time and care to prepare for each guest. We want your experience to be an amazing one.

Please inquire via email info@kovspa.ca to inquire about additional services such as movement classes- mat classes and spin (indoor cycling) classes.

At this time, we are not licensed to sell alcohol.

We do not offer overnight stays at this time but have recommendations of great inns/AirBNBs/bunkies, and hotels nearby. Just ask for the list!

Yes, when timing and space permit, we can accommodate groups larger than eight (no more than 12). You can contact us via email at info@kovspa.ca to arrange your custom booking as additional fees will apply.

Absolutely! Please reach out to info@kovspa.ca with your details and we’ll do our best to customize your private event (additional fees may apply).

We are open March-January, every day from 10am-9pm.

One of the great benefits of your booking being private and exclusive is that you can decide your vibe! Talking is permitted.

Bring your flip-flops (we will have some here to purchase if you find yourself without), hat or toque, sunglasses, and lip balm.

No; it is not recommended that pregnant women take part in hot and cold-water therapy due to extreme fluctuations in body temperature. However, if there is a pregnant person in your group, they are welcome to enjoy the various lounge areas, walk the beach, and enjoy the view.